Refund policy

Return & Refund Policy
Thank you for shopping at GamingArtShop! We want you to be completely satisfied with your new gaming prints. Because our posters are custom-printed on demand just for you, we handle returns and refunds according to the policies outlined below.
If you have any questions or need to start a return, please contact our support team at GamingArtShop@outlook.com.
1. Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return or a refund. To be eligible for a return, your request must be timestamped within this 30-day window.
2. Return Conditions
To qualify for a successful refund, returned posters must meet the following criteria:
  • The item must be in the same condition that you received it.
  • The item must be unused, unbent, undamaged, and free of tape, tack marks, or creases.
  • The poster must be returned inside its original cardboard shipping tube or equivalent protective packaging to ensure it arrives safely.
We reserve the right to deny a refund if the item arrives damaged due to poor packaging.
3. Return Shipping Costs
  • Damaged or Defective Items: If your poster arrives damaged, misprinted, or defective, you do not need to pay for return shipping. Please see Section 4 below.
  • Buyer’s Remorse: For all standard returns (e.g., you changed your mind, ordered the wrong size, or no longer want the item), the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.
4. Damaged, Defective, or Wrong Items
We take great pride in our print quality. If your order arrives damaged during transit, features a printing defect, or contains the wrong design, please notify us immediately at GamingArtShop@outlook.com.
To expedite your request, please include:
  1. Your Order Number
  2. A clear photograph of the damaged poster or the print defect
  3. A photograph of the shipping label/tube packaging
Once verified, we will issue a 100% free replacement or a full refund immediately. You do not need to ship the defective poster back to us.
5. How to Start a Return
  1. Email us at GamingArtShop@outlook.com with your order number and the reason for your return.
  2. If your return is approved, we will send you the correct return shipping address via email.
  3. Securely pack your item in its original mailing tube, purchase your shipping label through your preferred carrier, and mail the package.
  4. Please retain your tracking number for proof of delivery. We cannot guarantee that we will receive your returned item without a tracking number.
6. Refunds Process
Once we receive and inspect your returned poster, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 7 business days, depending on your bank or credit card provider.